Delete Your Account

How to request deletion

Fastest — in the app: open Settings → Security & Login → Delete account. Your account is deactivated immediately and permanently erased after a 30-day grace period. If you sign in again during that period, the deletion is cancelled. You can also download a copy of your data from the same screen before you delete.

By email:

1. Send an email to support@styylrmobile.com from the email address registered to your Styylr account.
2. Use the subject line "Account deletion request" and include the phone number on your account so we can verify your identity.
3. We will verify the request and complete it within 30 days (and in any case within the time required by applicable law), then email you to confirm.

What data is deleted

When the grace period ends, we delete or anonymize the personal data associated with your account, including:

• Your profile information — name, email address, phone number, date of birth, profile photo and saved location
• Provider details, if applicable — business profile, services, pricing, availability, portfolio images, license and ID verification documents, and client notes and photos
• Your chat messages and conversations
• Saved providers, notifications and uploaded files
• The text and photos of reviews you wrote (the star rating is kept, without your name, so the provider's rating history stays accurate)
• Your payment-processor customer record; any card subscription and payout account is closed
• Any remaining points balance, which is forfeited

What data is kept, and for how long

We retain a limited set of records after deletion only where required for legal, tax, accounting, dispute-resolution or fraud-prevention purposes. This includes booking and appointment records (which can include the service address and booking notes), payment, payout and dispute history, and records of your agreement to our Terms and Privacy Policy (including the date, version, IP address and device information captured when you agreed). Your name and contact details are removed from these records; they are kept for the period required by applicable law (generally up to seven years for tax and accounting records) and then deleted.

If you subscribed through the Apple App Store or Google Play, deleting your account does not cancel that subscription. Cancel it in your App Store or Google Play subscription settings first, so you are not charged again.

Payment card details are held by our payment processor, Stripe, under its own privacy policy — Styylr never stores your full card number.

Questions

If you have any questions about deleting your account or your data, contact us at support@styylrmobile.com. See our Privacy Policy for more on how we handle your information.